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- Help write and improve helpdesk articles on how-tos / troubleshooting e.g.:
- how to use MyAEGEE platform
- how to request services
- password resets
- file ownership problems
- group membership management
- managing the labels of the pages and consistency between them
- Improve helpdesk portal appearance
- Add/remove important fields
- Add/remove categories of interest
- Add/improve meaningful description for a request page
- Improve helpdesk internal working
- Improve 'related articles' engine (so that the helpdesker can one-click share the relevant help article)
- Help managing the queue of requests we receive
- Occasionally, perform maintenance tasks on the platform (MyAEGEE, Gsuite, Listserv...)
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- How is the new IT structure of AEGEE (hint: it's cool and on par with good companies)
- Working on a team & delegation
- IT's & general workflows / good practices
- Patience (how to deal with clueless people. But we love them anyway!)
- The true stupidity of the world (people are not stupid because they have a small brain; people are stupid because they don't read the instructions)
- Working on a team & delegation
- IT's & general workflows / good practices
Possible supporting apps
Here's a list of apps that will help in the day-to-day maintenance. You most likely do not need all of them at once, also considering that some of them imply a certain amount of privileges and trust you need to earn.
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This type of effort would already be a tremendous amount of help for us. However, we are still not at the point where the new system -MyAEGEE- is ready: we are at a solid 80%, but in order to reach the full potential, check what type of people we are looking for!
Ready for the challenge?
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