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- Help write and improve helpdesk articles on how-tos / troubleshooting e.g.:
- how to use MyAEGEE platform
- how to request services
- password resets
- file ownership problems
- group membership management
- managing the labels of the pages and consistency between them
- Help managing the queue of requests we receive
- Occasionally, perform maintenance tasks on the platform (MyAEGEE, Gsuite, Listserv...)
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